Services Overview

SMSI Offers a Wide Range of Security Services

SMSI Inc. provides comprehensive security assessments. We have provided our services in over 35 states, plus Puerto Rico and the Virgin Islands.

The Goal: Situational Crime Mitigation

Because security is a situational discipline, every security program is, and should be, unique. For example, shopping malls and hospitals have variant criterion for access control. Shopping malls are more accessible than hospitals, yet within the mall complex, are industry specific standards of care. There are back-of-the-house areas that restrict public access. On the other hand, hospitals that serve the public generally control access to varying degrees, as determined by the ambient threat environment. Therefore, hospitals typically require some sort of sign in protocol, when issuing a visitor pass. Additionally, hospitals, malls, public buildings and entertainment venues, build security operations that are responsive to the quantifiable ambient crime environment.

In most cases, the ambient crime environment is dynamic and subject to change. These mandates to security programs must also continue to be dynamic, this is why security is described as a situational discipline.

On the other side of the equation security methodologies are also evolving. Technology continues to improve, is less reliant on security officers and is becoming more cost efficient with the passage of time. Crime Prevention Through Environmental Design (CPTED) is but one example of cost-efficient security.

The members of the SMSI team are qualified CPTED Practitioners. Therefore, the Security Solution Hierarchy places CPTED at the first level of the Security Solution Hierarchy. CPTED enhances all the security strategies that follow.

Security Consulting Services (Security Consultant)

SMSI provides its clients with a wide variety of security consultant services designed to meet the specialized needs of specific industries. Comprehensive Security Consulting includes Security Assessments, Security Management Support and Security Awareness Training.  We offer security system design and vendor interface. We evaluate efficacy of security system design, and the application of security technology. We apply the principals of Crime Prevention Through Environmental Design (CPTED). Listed below is a partial list representative of the client groups we serve. Each industry has a specific set of security vulnerabilities that are unique. The strength of SMSI Inc. is that we are fully conversant with those subtle differences. Remember, security is a situational discipline.

Most of our clients have in common, the need to afford the general public relative ease of access. These facilities are often the object of premises liability lawsuits.

We at SMSI Inc. understand that there is a sliding scale by which the standard-of-care for reasonable security is defined. Security is a situational discipline. Determination of the appropriate level of security for a specific facility is a function of architectural design, the nature of the business within the facility, the ambient threat environment and geography. The lynchpin of the SMSI model is the SMSI Security Solution Hierarchy (SSH). The SSH provides a logical construct from which to build a security program from the bottom up.

SMSI Inc. offers a Security Management Support (SMS) program and Online Incident Reporting Software, Security Audits and Consulting, Vendor Interface, Security Awareness Training and Programs. These offerings are particularly germane for those businesses that cannot cost justify a full-time security manager. SMSI is in conformance with the recommendations from the Department of Homeland Security, when applicable. However, we do not believe that in order to conform with both the spirit and the letter of those recommendations, costly and draconian remedies are necessarily required.

While SMSI’s expertise encompasses many different industries, we have become well known in the following areas as the Security Expert to go to:

To learn more about SMSI’s Security Consulting Services (Security Consultant), contact us at bill@smsiinc.com.

Workplace Violence Prevention

Workplace Violence (WPV) often occurs suddenly and potentially, with devastating results. These acts are largely committed against individuals, sometimes randomly as in the Virginia Tech shootings or sometimes they are committed against specific targeted individuals.

The individuals who commit these acts may be career criminals, disgruntled employees or may include individuals who are involved in a domestic dispute. At times, marital disputes will migrate into the workplace. Hospitals, Workplace Violence can also result in property crimes, including industrial espionage committed by those who may have a dispute with the targeted enterprise. In some cases, there may be the added intervening variable that these acts of workplace violence are being committed by individuals who are deranged, psychotic and/or chemically impaired. It is not infrequent that acts of aggression occur in those venues that offer alcoholic beverages.

Security Management Services International, Inc. (SMSI) cannot guarantee the mitigation of all acts of violence in the workplace. No firm can reasonably make such an assertion. However, SMSI can reasonably reduce the probability of such acts occurring through the application of threat assessments and the implementation of prudent mitigation strategies including active shooter mitigation.

Critical to reducing the probability of Workplace Violence, is the ability of the enterprise to recognize the potential threat, while that threat is still in the incipient phase. It is also important to remember that acts of workplace violence do not occur in a vacuum. In some cases, factors in the workplace may inadvertently give rise to these acts of violence, thereby requiring security awareness and sensitivity training. Generally Human Services employees, if properly trained, can be a useful deterrent to many categories of WPV.

Workplace Violence Prevention programs must therefore be multidimensional. These programs require training for managers and supervisors in early recognition capability as well as the skills required to avoid not becoming part of the problem. Generally, this training is categorized as the management of aggressive behavior: MOAB.

Workplace violence prevention strategies also require the application of more traditional crime prevention methodologies; the reduction of precursor to acts of aggression: motive, means and opportunity. This strategy also requires integrated design of physical security remedies must also consider the impact of access management, CCTV and locking system, along with security officer training on workplace violence threat reduction. Any complete security assessment should include workplace violence threat assessment.

Security Management Support For Limited Security Budgets

How to Manage a Security Program without Additional Payroll Burden

Tough economic times require innovative approaches in support of effective security management. An economy in free fall, coupled with rising unemployment on one hand, places ever increasing demands on security programs, while on the other hand resources in support of these security programs are shrinking. Security Management Services International, Inc. (SMSI) through its Security Management Support Program offers an effective and cost-efficient solution. Organizations that make indiscriminate cuts in their security programs increase the probability of losses, and greatly increase the potential for liability driven litigation. Therefore, the emphasis should not be on cutting, but rather should be on efficiency.

The SMSI Security Management Support program provides a means by which organizations can maintain and improve the effectiveness of their existing crime prevention program while avoiding the payroll burden of a high paid security professional. The SMSI team is comprised of a diverse group of Board-Certified Protection Professionals (CPP). These security professionals have expertise in such verticals as healthcare facilities (including hospitals), hotels, shopping malls, high-rise commercial buildings, biotech and manufacturing operations. The SMSI security professionals comprehend the proper application of mitigation strategies such as security guard operations (either contract or proprietary).

Our Security Management Support program can be applied to the development of a security system design, including, but not limited to locking systems, card access control, and alarm systems as well as CCTV applications. With SMSI’s support, the effectiveness for organizations to deal with a wide range of security vendors will be enhanced thereby avoiding unnecessary expenditures. If a vendor knows more about what he is selling, than what the customer is buying, professional security support may be in order.

Your crime prevention program can benefit from 150 years of accumulated diverse security expertise.

Remember: The Security Management Support program is not intended to replace the existing security program. It is intended to take the existing program to a new level by supporting existing security management with a wide range of support services including unlimited telephonic guidance and problem solving.

SMSI will provide this service on an annualized basis, or hourly basis. A Customized Agreement will delineate the Scope of Services to be provided. The underlying assumption of these offered services is that many organizations cannot support the payroll burden of 150K+ for a credentialed security professional. However, most organizations need this level of expertise in order to ensure high quality while at the same time, achieving cost containment.

One of the potential backbones of this offering may result from a strategic partnering between Security Management Services International and OMNIGO through the application. This software from OMNIGO and their Security Managment software, would be the property of the client being served.

Security expenditures must always be data driven and must be capable of producing measurable pay-back.

Another important component of this offering occurs at the onset of the initiation of the Security Management Support Service Agreement. Immediately after the mutual acceptance of the Agreement, SMSI will conduct a thorough security assessment of the facility or facilities covered by the Agreement. The Security Management Services International team believes that an initial security assessment is important for several reasons. The security assessment provides a predicate for all that follows.

When providing these assessments as a stand-alone service, SMSI almost always discovers opportunities to save money and/or improve efficiency and productivity. Additional, often new, yet unaddressed threats are discovered which often require low cost remedies such as employee awareness training. Finally, it does not make sense to develop a forward-looking security program without first establishing a foundational basis on which to build.

All Assessment will include analysis of local crime data as well as the provision of a CAP Index Crimecast Report and a CAP Index Proximity Report (www.CAPIndex.com). SMSI will analyze this accumulated data and provide a context for any suggested improvements. Every client will receive a bound report including photographic support.

The cost of the Assessment will be offered substantially below the stand-alone rate and much of the cost will be amortized over the term of the first year of the Security Support Service Agreement.

SMSI Assumptions

  • The client is considering implementation of an enterprise-wide formal security program and strategy.
  • The program has a designated security manager or an individual responsible for oversight of the security program in addition to having other managerial responsibilities.
  • The crime prevention program has or intends to include the application of security measures, that may include, but is not limited to:
    • Access management system
    • Closed circuit television usage
    • Alarm system
    • Information protection programs
    • Uniformed security personnel
      • Contract
      • Proprietary
    • Investigation personnel
  • The enterprise is composed of an excess of 100 employees

Optional Security Awareness Programs & Training

Any business that does not have a dynamic Security Awareness Program in place is ignoring the single most cost effective security methodology available. Security Awareness Programs fall within the first level of the SMSI Security Solution Hierarchy™ (SSH). The predicate for security awareness training, may be the least costly remedies, and may be, one of the most effective security strategies.

The need for proactive Security Awareness Programs in the healthcare industry is even more important. The lack of an effective Security Awareness Program is the most dominant security program shortfall in most hospitals and commercial facilities. This problem is exacerbated by numerous points of ingress and egress as well as 24 hours a day of operation. SMSI knows how to establish programs in a manner that does not betray your primary mission. Most hospitals are relatively porous, especially when there is no robust security awareness strategy in place.

SMSI Inc. will develop customized Training Programs for security personnel predicated on the findings of the assessment and systems analysis. SMSI will ensure that security personnel are properly trained to respond to the unique demands of the healthcare environment and your hospital. Learn more about SMSI’s Security Awareness Programs & Training

Additional Services

SMSI Inc. provides a wide range of security management options. SMSI Inc. will provide any of the services bundled in that offering separately.

Those services include, but are not limited to:

  • Security Assessments & Systems Analysis
  • Security Design
  • Security Vendor Interface
  • Security Officer Training
  • Development and Implementation of Security Awareness Programs
  • Workplace Violence Prevention Programs
  • Active Shooter Mitigation
  • Information Protection Programs